Engagement support
You have a signed engagement letter and a question for your director. Email your director directly, or use the engagement channel of record.
Technical support
Three ways in. One real human on the other end.
Not a help-desk ticket portal. Direct contact paths to the right analyst, by category, with response-time guarantees.
Crisis hotline
An active reputation incident is in progress and needs the Rapid Response cell. Call the crisis hotline issued in your engagement letter, or — if you are pre-engagement — book the strategy call below and mark it "Tier-1".
Billing & collections
Invoice questions, payment plan, dispute under Terms § 9. Email billing@defendmyrep.com.
Legal & compliance
Engagement letter changes, NDA execution, HIPAA BAA, ICAS reporting. Email legal@defendmyrep.com.
VIII · Closing Folio
The standing engagement opens with a private call.
A single conversation, signed under non-disclosure, with the principal who would own your matter. You leave with a printed posture assessment and the engagement letter, whether or not you retain us.